An employee assistance program is a counselling service for employees with personal or workplace problems.
If their work performance is being affected, employees should be aware their employer has policies that promotes employee wellness and offers programs designed to help people understand or overcome these difficulties.
The cornerstone of these programs is strict confidentiality and its availability to both employees and their immediate family.
Confidentiality exceptions could include situations that are required by law to be reported, and clients must be informed of this.
EAPs often interact with professionals or agencies that can offer extended care in particular circumstances.
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